Return and Exchange Policy
Welcome to RoseyIsle. We want you to be completely satisfied with your purchase, and we understand that sometimes returns or exchanges are necessary. Please read our Return and Exchange Policy carefully to ensure a smooth process.
1. Returns and Exchanges Period: You may return or exchange unworn and unwashed items within 14 days of the delivery date. Please ensure that all original tags are attached, and the product is in its original packaging.
2. Eligibility for Returns and Exchanges:
- To be eligible for a return or exchange, the item must be in its original condition.
- For hygiene reasons, we cannot accept returns or exchanges on underwear that has been worn, except for manufacturing defects.
- Sale items are generally considered final sale and may not be eligible for return or exchange unless defective.
3. How to Initiate a Return or Exchange: To initiate a return or exchange, please contact our customer service team at [info@roseyisle.com] with your order number, the item(s) you wish to return or exchange, and the reason for the return. Our team will guide you through the process and provide you with a return authorization if applicable.
4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method for returns to ensure they are received safely.
5. Refunds and Processing Time: Refunds will be processed once the returned items are received and inspected. Please allow 5-7 business days for the refund to be credited to your original payment method.
6. Exchanges: If you are exchanging an item, once we receive the returned item and it is approved, we will process the exchange and ship the new item to you promptly.
7. Defective or Incorrect Items: In the rare event that you receive a defective or incorrect item, please contact us immediately at [info@roseyisle.com], and we will arrange for a replacement or refund, including return shipping costs.
8. Contact Us: If you have any questions or concerns about our Return and Exchange Policy, please reach out to our customer service team at [info@roseyisle.com].
Thank you for shopping at RoseyIsle. We appreciate your trust and look forward to providing you with exceptional service.