FAQs
Customer Help
Ordering
How can I place an order?
To place an order, simply browse our website, select the items you love, and add them to your cart. Follow the checkout process, providing your shipping details and payment information.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment gateways. Choose the option that suits you best at checkout.
Can I modify or cancel my order after placing it?
Once an order is placed, it is processed promptly to ensure swift delivery. Unfortunately, we're unable to modify or cancel orders once they have been confirmed. Please double-check your order before completing the purchase.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on our website or the carrier's site.
Shipping
What shipping providers do you use?
We use USPS for all U.S. orders. Ground shipping for U.S. orders may take up to 5-10 business days to arrive from the day you receive your shipping confirmation.Unfortunately, at this time, we are unable to ship orders to P.O. boxes.
Do you ship to P.O. Boxes?
Unfortunately, at this time, we are unable to ship orders to P.O. boxes.
Processing Time?
Orders are typically processed and shipped within 1-2 business days.
How to track my order?
Tracking numbers will be provided for all orders. You can track your package using the link provided in your shipping confirmation email.In the footer, you can find an order status tracker to track your order， simply enter your order number to track your shipment. You may also check your order status in "My Account."
Returns & Exchanges
How do I return a RoseyIsle item?
To initiate a return or exchange, please contact RoseyIsle's customer service team at [info@roseyisle.com] with your order number and details about the item(s) you wish to return or exchange.
What's RoseyIsle's return policy?
RoseyIsle allows you to return or exchange unworn and unwashed items within 14 days of delivery. Items must be in their original condition with tags attached and in the original packaging.
I would like to return for a refund.
Refunds will be processed once the returned items are received and inspected. Allow 5-7 business days for the refund to be credited to your original payment method.
I just need to exchange...
After RoseyIsle receives and approves the returned item, they will process the exchange and promptly ship the new item to you.
But it was a gift! What now?
Even if the item was a gift, you can still follow the return or exchange process by contacting RoseyIsle's customer service.
How much time do I get to return the items?
You have 14 days from the delivery date to return or exchange items.
Sustainability
How does RoseyIsle choose its materials?
RoseyIsle carefully selects materials like silk and organic cotton for their natural comfort and minimal ecological footprint.
Where are RoseyIsle products manufactured?
RoseyIsle products are manufactured in facilities that prioritize ethical labor practices and environmental responsibility. We source from locations that share our commitment to sustainability, ensuring that our production process aligns with our eco-friendly values.
What steps is RoseyIsle taking to be sustainable?
RoseyIsle is committed to sustainability by using natural materials, shipping in biodegradable bags and recyclable boxes, and outlining a roadmap for ongoing sustainability progress.
Contact Us
If you have any questions please contact the Customer Care team at info@roseyisle.com
or fill out the form below.
Support Hours:
Mon-Fri
9:00am – 5:00pm PST
*Excludes Holidays
Looking for more info on products, shipping, fabric, and more?VIEW FAQs